South Lake Pizza

I usually don’t write reviews but I’m a long time customer of south lake, over 8 years now. I’ve probably ordered over 80 times. Its been really subpar lately. I just got my order a few minutes ago and its shocking. I'm pretty pissed. See pictures. First off I’ve ordered the Bobcat Special many many times its my favorite. For the last couple years it has literally been getting worse every time I order it (and the Philly pizza). Just hit rock bottom like a 180 from how they use to be. I’m not sure why I kept trying thinking I'd get the same thing from a few years ago… Their pizza use to be very good with a ton of cheese and pepperoni. This pizza I just got obviously doesn’t have “Two layers” of pepperoni (barely has one) as their website states. Nor does it have very much cheese. $26 for it? Seriously? From about 3 years ago I’d say there’s roughly 30-40% of cheese that they use to put on it. As for the Philly Grinder. I have almost no words. There is nothing on it. It’s the worst I’ve gotten from them. How do you send this out the door like this? Its bread, peppers and onions with nearly no steak or cheese. You guys seemed to just give up and don’t care anymore. For the owners… You guys changed things obviously. I’m sure I’m not the only one that has noticed. If you start seeing a decline on repeat orders I’m telling you why in this review. The quality and value for the price is not even close to what it use to be. I paid nearly $60 (tax, delivery and tip included) for a pizza and grinder and got about the lowest quality you could provide. This will be my last order from you sadly. Everyone reading this you are way better off going with contos or cathouse. Contos doesn't deliver yet but if they do I don't see how south lake will stay in business. These other 2 places are very consistent throughout the years. Even pizza hut, at least I know what I’m going to get. RESPONSE: Okay that makes sense I think that timeframe is when I noticed the big change. I’m glad you guys are profitable but in all honesty I see why. Over 7-8 years of buying your pizzas I can tell you that 20% cut on cheese like you say isn’t close. I’d say closer to 50%, same with bobcat pizza. I have old pictures on my phone. For the bobcat and others you should really update your website so people know what they are getting. If you advertise 2 layers of pepperoni and send what you sent me you can see why I was upset. That and I had the old pizza in my mind. The grinder sub though I mean that was really bad I'm sorry it just was. I think the strategy won’t work long term as repeat business will lag. You’ve thrown out what made your pizzas special in the first place and stand out over other places. Personally, I would have preferred you kept your quality the same and raised your prices. I would have paid a lot more if you kept it the same. $35 for the moose bobcat no problem. People will pay up for higher quality pizza. But good luck maybe I'm wrong, if you do go back to how you use to make them, I’ll come back for sure!

We got delivery of a pizza, cheese bread, and tiramisu. We requested extra sauce and light cheese on the pizza. There was light cheese, but almost no sauce at all, plus the dough was undercooked. The ingredients did not taste fresh, making the entire pizza taste less than good. The cheese bread had burnt hard edges. The tiramisu had a 2 day old sticker on it and tasted like older than that. Definitely not worth the price paid.

Flu-stricken, wrong address, and a sheepish apology - that's the recipe for a grumpy delivery driver, right? Not at South Lake Pizza! Yesterday, on Christmas Eve, their driver went above and beyond, delivering my pizza with a smile even though I'd messed up royally. Talk about compassion when they could have been rightfully peeved……even sliding in a “have a merry Christmas” at the end. This wasn't just about the pizza (which was delicious even through my sniffles). It was a reminder of why I chose South Lake Pizza: they hire people who care, not just cogs in a delivery machine like the others who use third party delivery. They treat customers like neighbors, not just numbers. So, a huge thank you to South Lake Pizza and their amazing driver for order #42. You turned a grumpy Christmas Eve into a heartwarming one. You're the reason I keep coming back for pie, and I'll be sure to spread the word about your kindness.

I have now had terrible service twice. Once was during Covid. I knew they were under staffed. Let that go, but again they forget part of the order, deliver cold food. Last time I patronize this place. There are many other places that want business and don’t make you eat cold food and wait for the rest of the food you ordered to arrive. Sorry South Lake… you need to work on your craft and deliver good service. Especially when your driver gets tipped well. We won’t be back. Upsdate: Just delivered the rest of our order after it’s been sitting on the counter for an hour. Good lord…. Shame on me once, but twice, nope not again.